General terms & conditions

Our Online Store Policies

We appreciate your business. Please review the following policies before placing an order with Western Reserve Wines.

• You must be 21 years or older to purchase wine.
• All wines delivered must be received and signed for by an adult of legal drinking age.  
• Wine and vintages are subject to change. We will do our best to keep the catalog as current as possible. This is not our entire inventory. If you don’t see it here we can try and find it for you. Special orders may take longer to arrive.
• All orders will be confirmed via e-mail or by phone and processed within 2 business days. We will contact you by the end of the business day if there are any delays with your order.
• Based on product availability orders will be shipped within 2-3 business days.
• All orders are shipped via FEDEX ground, approximately 3-5 days in transit.  
• Please note that due to excessively hot or cold weather your shipment may be delayed. We will ship your order as soon as weather permits.
• Sorry, we can't ship wine to New Hampshire or Texas. And Only on the Main land..No Hawaii, Puerto Rico etc.
  

Return Policy
If your order has been damaged please call or email us within 24 hours and we will resolve the problem as quickly as possible.

We CAN NOT accept wine returns back due to DISLIKE or from over ordering.

We can however except wine back, for an exchange, if the wine is Damaged or CORKED.