Please review our shipping policy, we are limited to where we can ship to due to state licensing laws.

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Shipping, Returns, & Purchase Policies

Western Reserve Wines uses FedEx or UPS. Adult Signature is required for every shipment.

We appreciate your business. Please review the following policies before placing an order with Western Reserve Wines.

We CAN ship wine to the following states due to permitting rules:

Alaska
Connecticut
Florida
Louisiana
Nebraska
Nevada
New Hampshire
North Dakota
Ohio
Oregon
Virginia
Washington D.C.
West Virginia
Wyoming

 

All wine is sold in Ohio, and the title passes to the buyer in Ohio. We make no representation relative to your right to import wines into your state or county. The customer, by placing an order, warrants to us that he/she is aware of and in compliance with the laws governing shipment of alcohol into his/her area. All Ohio orders are subject to sales tax.

Refunds given only for products shipped in error or damaged in shipment. Any returns will be issued merchandise credit only.

If your order has been damaged, please call or email us within 24 hours and we will resolve the problem as quickly as possible.

Per Ohio, claims on defective items for return/refund must be made within 14 days of purchase.

For technically flawed wines such as wine that has become prematurely oxidized or corked wines: Our policy works on a case-by-case basis but for most cases we will cover you on the loss. We will require that any flawed wine be sent back to us intact. Please place cork back in bottle securely with wine still inside and call us to arrange a pickup of the bottle. We will not allow any returns of bottles if the wine is not present in the bottle being returned. If the wine being returned for being flawed is received and deemed a legitimate claim, Western Reserve Wines will either replace the bottle (if still available) or issue the customer credit.